Some might wonder why we chose to highlight brick-and-mortar shops amid our new normal. Since the onset of the pandemic, we’ve experienced firsthand the wonderful world of e-commerce. However, our restricted lifestyles have also helped us realize what kind of person we are, and subsequently, what gives us strength to keep going. For example, some people get energy from the ambience of a restaurant or its bustling environment more than the food. And some people enjoy the process of discovering new things in a brick-and-mortar shop more than the actual products. It doesn’t matter how great e-commerce services or algorithms get—these experiences will be forever nonpareil.
The diverse shops we are featuring here in The Shop were selected for their emphasis on precisely this kind of experience. We hope to answer the question of “Why do we need physical stores in this age?” with unique and compelling reasons from each shop that we introduce. Interestingly, the shops we highlighted in cities like London, Tokyo, Berlin, and Seoul share a common preoccupation with their spaces and how to fill them. These shops focus on how to cultivate both the owner-to-customer and customer-to-customer relationships, how to accept the anxiety of these times with grace and adaptability, and how to utilize space as a medium for sensory experiences. Such examples are spread across the globe: Mo-no-ha, a Seoul-based commercial space in search of Korea’s traditional aesthetics; Muachi, an introduction to moon jars and vintage furniture from around the world, along with many daily items; Blue Mountain School, a London-based fashion select shop also operating a restaurant and gallery; and Liberia, a bookstore that categorize books by unique keywords such as time and space, utopia, and identity. Many brick-and-mortar shops deliberately choose the neighborhoods where they will set up and establish their identities there. To say that these shops become the creative forerunners of any industry doesn’t seem far off the mark.
While shops featured in The Shop differ in sizes and industries, they work in the same way that they continue to verify the values they pursue and transfer their business roadmap in the physical space. The book describes how Freitag, Aesop, and Muji have demonstrated their philosophies and future strategies through physical spaces. Gildas Loaëc, founder of Maison Kitsune, and Alasdair Fenning, head of retail for Rapha Asia-Pacific at Rapha, share their ideas and thoughts through interviews with The Shop.
Delivery & Returns
Delivery & Returns
We send orders under 2kg via a tracked delivery service with Royal Mail. Shipping to UK mainland addresses is free when you spend £30.00. For orders under £30.00, tracked delivery to UK mainland is £4.00.
Shipping to Europe starts from £8.00, to the USA, Australia and all other worldwide territories shipping starts from £12.00, depending the size and weight of the package.
Orders over 2kg are sent by courier.
Where possible our packaging is made from 100% recycled plastic or paper. In some cases our packaging is not only recyclable it is reusable.
Overseas shipments may be subject to import duties and tax. Additional charges must be at the customer’s expense. PRINT CULTURE has no control over these charges and accepts no responsibility for any additional overseas costs.
Brexit and European Shipping
The UK has now left the EU. The implication is that European customers may be charged import duty. This amount will vary depending on the value and the nature of the goods. The recipient of the goods is responsible for the payment of these charges.
Important: If you refuse the parcel to avoid paying import Duty and the parcel gets returned to us, we will refund you the cost of the item (if it’s returned in sellable condition) only, not the cost of shipping. Returned parcels will not be resent.
Returns & Refunds
If for any reason you are not happy with your purchase, it has been lost or damaged in the post, or you made a mistake when placing your order please contact us at firstname.lastname@example.org as soon as possible.
We aim to resolve and/or provide a refund by the original method of payment within 10 working days. Once processed, debit card/credit card refunds can take up to 5 working days to appear in your account.
If required, we'll provide details of where and what information is required to return your order to us.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
All we ask is that you do this within 30 days of receiving your order.